Answers

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1. How can I find the answer to my question online?
   Answering questions online These pages of frequently asked questions have been designed to enable you to find the information you require quickly and easily 24 hours a day. We manage the databa ...
   Date Updated: 22/04/2008 01.53 PM     
2. How do I pay for my holiday?
   How can I pay for my holiday? Bookings made online All major cards are accepted however, Diners, Electron and American Express are not accepted. Alternatively, Call Online Bookings Payment Se ...
   Date Updated: 22/04/2008 07.59 AM     
3. What telephone number do I need to call?
   Telephone Numbers These pages of frequently asked questions have been designed to enable you to find the information you require quickly and easily; however we do appreciate that there are some ...
   Date Updated: 22/04/2008 01.48 PM     
4. What is the luggage allowance?
   What is the luggage allowance for my holiday? All bookings Please check your tickets for details of luggage allowances. Hand luggage is restricted to 5kg per person but this is in addition to lugga ...
   Date Updated: 22/04/2008 08.12 AM     
5. Can I get flight extras or upgrades?
   Flight upgrades and extras Pre-bookable options We have a range if pre-bookable options, ensuring we can take care of the little things, allowing you to slip into holiday mode instantly. Pre-book ...
   Date Updated: 01/05/2008 09.17 AM     
6. How do I book a holiday?
   Booking a holiday or flight All our holidays and flights can be booked securely online at your convenience, offering an exclusive online discount. However, we understand that sometimes it's easier t ...
   Date Updated: 22/04/2008 08.34 AM     
7. How do I change my holiday?
   I need to change my booking If booked online We need notification from the lead name emailed to us before we can amend any booking. Please email us, quoting the e-mail address you used when you mad ...
   Date Updated: 22/04/2008 08.26 AM     
8. What can I take as hand luggage?
   Cabin baggage Each passenger is permitted to carry one item of cabin baggage through the airport security search point (NB. Subject to the bag dimensions set out below, a bag or bags contained ...
   Date Updated: 22/04/2008 08.33 AM     
9. What do I do if I have not received my tickets?
   When will I receive my tickets? Your tickets will be sent approx 28 days prior to your holiday departure. If you have just booked a holiday that is departing within the next 2-4 weeks your tickets w ...
   Date Updated: 22/04/2008 08.11 AM     
10. How do I make a complaint?
    Customer Services We make every effort to help you have the perfect holiday, but even with the very best of intentions, very occasionally things don't always go to plan. If you have just returned fr ...
    Date Updated: 22/04/2008 08.37 AM     

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